Sometimes you may wish to reverse a BACS payment that has been made. Either because it is incorrect, or an incorrect BACS export format was selected. To reverse a BACS Payment that may have been posted incorrectly you will need to follow the below steps.
First you'll need to un-allocate the payments from the original invoices:
Navigate to the Creditors tab within Dimensions.
Click Allocation and select Correction from the drop-down.
From the Account section of the Allocations Correction screen, either click on the magnifying glass icon to find the relevant Supplier or manually type the Supplier code into the box.
Click the display icon to display the allocated transactions. You may wish to use the filters in the Allocations Corrections screen to narrow down the transactions that appear.
Find the transactions that were posted incorrectly and their invoices.
Double-click the transactions so that the amount appears in the Allocate column.
Click the green tick icon which will display an Update Allocations screen.
Check the details for the date and period here and once happy, click the green tick icon again.
Note: You will only be able to unallocate the transaction in the current open period or ahead.
Once this has been done, you will need to post a reversal of the payment, by posting an opposite transaction, for example a payment with a negative value. If you have corrections, one can be automatically created for you.
Note: As the payment was originally allocated, you may not be able to delete it using corrections.
Finally you will be able to allocate the transactions, the payment and the correction, together:
Navigate to the Creditors tab within Dimensions.
Click Allocation and select Allocations from the drop-down.
From the Account section of the Allocations Correction screen, either click the magnifying glass icon to find the relevant Supplier or manually type the Supplier code into the box.
Click the display icon to display the allocated transactions. You may wish to use the filters in the Allocations Corrections screen to narrow down the transactions that appear.
Find the transactions that were posted incorrectly and their correction(s).
Double-click the transactions so that the amount appears in the Allocate column.
Click the green tick icon which will display an Update Allocations screen.
Check the details for the date and period here and once happy, click the green tick icon again.
Note: You will only be able to unallocate the transaction in the current open period or ahead.
Finally, when ready you can repeat the remittance process you completed previously to post a new payment. Please take extra caution to select the correct BACS format when creating the payments.
If the original issue was the payments were made using the wrong bank account, then another option (assuming the transaction have not yet been exported), if you have the Corrections module, then you can use Corrections to alter the bank account used on the payments and then in the BACS Export screen, select the new bank account.