Ensure that the customer record has terms that does not include a discount percentage of greater than 100% on the Terms Tab in Dimensions.
Debtors Tab.
Customers.
Find your customer.
Terms Icon.
Review the percentage discount amount in the Total Discount field.
If this is incorrect and more than 100%.
You will need to raise a credit in Dimensions to contra the incorrect invoice.
Then amend the percentage discount amount on the Terms, as follows: -
Edit.
Enter the correct discount percentage amount in the Total Discount Field.
Save.
Once the discount is set correctly you will need to Duplicate the Sales request (Sales Invoice) from FocalPoint and the post that through to Dimensions.