For Dimensions 3.00a the Transaction Broker client should be installed on the users PC and will require a Dimensions SQL Authenticated user to be created if one does not exist. Support can provide the installation media on request.
The main core of Transaction Broker is the configuration file <file>.df1 and after installation of the client this needs to be copied over from a working device and selected when first logging into the client. A working client can be used as a reference to aid setup.
To resolve this - our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Dimensions. Quote the user who needs to be created. Typically the user name follows a specific format so please quote an existing users format in the request. If installation media is required please quote the version in use from a working users client.
Transaction Broker - Adding and installing a new user for use with Dimensions 3 (Access Hosted Clients)
Updated over a month ago