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Error 'unable to open ADM command' when sending remittances

This error occurs when the user's email settings are set to MAPI but the system is using SMTP. Set the user to SMTP as follows.

Ribbon menu

  1. Click System.

  2. Click User Records.

  3. Click the relevant user.

  4. Click Options.

  5. Click Edit.

  6. Under Email Setup, click SMTP.

  7. Click Save.

Classic/module menu

  1. Click System Control.

  2. Click User, then User Records.

  3. Click the relevant user.

  4. Click Options.

  5. Click Edit.

  6. Under Email Setup, click SMTP.

  7. Click Save.

If the system is set to use MAPI, ensure the user record has an email address and profile configured under the email settings. See Error: 'E-mail error: Login failed' when trying to email.

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