This is due to the ADR not being allocated as it necessarily should. If you are able, please try to allocate this against the order it should have been allocated towards.
If this is not possible, Support will need to run some scripts on the database. Therefore please raise a new case online and reference the title of this article and please include details of the customer affected.
When running our statement for customer XXXX a zero line ADR transaction appears on the first screen
Updated over a week ago