This is due to the ADR not being allocated as it necessarily should. If you are able, please try to allocate this against the order it should have been allocated towards.
If this is not possible, our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any Issues with contacting us, please see the following Get support in Dimensions.
When running our statement for customer XXXX a zero line ADR transaction appears on the first screen
Updated over a month ago