Application freezes when attempting to login

This is often caused by Dimensions asking to login to the database, but not receiving a reply due to the database being busy. Heavy reporting, or a crashed application can cause this. Your IT may need to investigate what on your server is causing the block - by looking at the SSMS activity monitor. If they need any help doing this, our support team will need to investigate, run scripts or liaise with the hosting or development teams. Any issues with contacting us, please see the following Get support in Dimensions.