While using the Dimensions hosted application, you may see a pop-up notification that says 'Connection Interrupted'. This appears when the Citrix Workspace application tries to re-establish a connection to our servers after a brief disconnection. Common causes include:
Temporary slowdowns or connectivity issues at the computer, on your local network, or on the internet.
Increased traffic on your local network, which is causing the connection to slow down or disconnect.
A complete loss of connectivity between the computer and Dimensions servers, which may prevent the program from reconnecting.
Most times, a loss of connectivity is a temporary condition that will resolve within a few seconds.
Check your Citrix Workspace app version
A known issue with Citrix Workspace App for Windows version 25.11.0.200 (2511) causes repeated "Connection Interrupted" errors. If you are on this version, updating to the latest version should resolve the problem.
To check your version:
Right-click the Citrix Workspace icon in your system tray (bottom-right of your taskbar).
Click Advanced Preferences.
Click About — your version number is displayed here.
If you are running version 25.11.0.200 (2511), update to the latest version from the Citrix website.