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Change a customer vat status once transactions are posted. or use additional VAT status codes

Updated over a week ago

As a Customer Record can have multiple addresses; it is possible to follow one of two processes to correct this:

  • Simply create a new Customer Record with the correct VAT status and mark the original account to Inactive (so as to avoid users from posting any future transactions through this account).

Note: you will still be able to report on this 'Inactive' customer (this does not remove the transaction(s) and/or data from the database)

To set the original customer record to an inactive status,

  • A new Address can be created for this Customer Record (which an Address Record can have it's own VAT status against it)

Note: It might be worth marking the old Address Record as No longer use in order to avoid potentially using this old Address Record with the incorrect VAT.

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